IF WE DO THE PLANTING, the plant is guaranteed for one year from the date of the planting.
IF THE PLANT IS PLANTED BY THE CUSTOMER, it is guaranteed through the end of the year.
The plants that you bought are guaranteed to be true to what the label says they are, and are guaranteed in full with the following exceptions:
- Deer or animal damage
- Weather events
- Winter damage
- Lack of watering or over watering
Our guarantee mainly applies to trees and shrubs that are purchased/planted. We do not guarantee perennials, grasses, annuals, clematis, peonies, and a few others. Please call the garden center with any questions.
If you notice any problems with your plant, give us a call or send us an email as soon as possible. If we determine that it is covered under our warranty, we will ask you to dig up the plant and return it to us.
We advise you to send photos to firstname.lastname@example.org so that we can make any recommendations to save the plant, if possible.
Please save your receipts for any returns as it will make the entire process easier and hassle-free.